Shipping policy

 

Shipping Policy

Thank you for shopping with us! We strive to deliver your orders as quickly and safely as possible. Please read below for our shipping details:

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

You will receive an email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Times

Standard Shipping: Typically 7-12 business days.

Shipping rates are calculated at checkout based on your location and the weight of your order.

3. Shipping to P.O. Boxes & Military Addresses

We currently do not ship to P.O. boxes or military addresses.

4. International Shipping

We offer international shipping to select countries. International shipping times may vary depending on the destination.

Additional customs duties or taxes may apply, which are the responsibility of the customer.

5. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at info@lumisenss.com within 7 days of receiving the shipment. We will assist you in resolving the issue.

6. Address Changes

Please ensure your shipping address is correct at checkout. Once an order has shipped, we cannot make address changes.

For any questions or concerns, feel free to reach out to us at info@lumisenss.com